Skip to main navigation. Skip to main content.
workhealthlife
 
Your Employee Assistance Program is a support service that can help you take the first step toward change.
 
 
  • Register
  • |
  • Log in
  • |
  • Search organization
Morneau Shepell
Woman walking on the beach, leaving footsteps in the sand.

Welcome to your Beneficiary Assistance Program.

If you do not know your username please call 800-227-8620 for assistance or contact your administrator.

workhealthlife
 
Your Employee Assistance Program is a support service that can help you take the first step toward change.
 
Woman walking on the beach, leaving footsteps in the sand.

Take the first step towards change

We're an Employee Assistance Program (EAP) that provides you and your family with immediate and confidential support to help resolve work, health, and life challenges to improve your life. Let us help you find solutions so you can reach your goals at any age or stage of life. We help millions of people worldwide live healthy, happy, and productive lives.

Ready to start? You can login or search for your organization for faster access to your resources and tools.
Not a member yet? Join today for free
or

    We found several matches. If you cannot find your organization in the list below, please refine your search by entering more characters or checking the full name of your organization. If you continue to experience challenges, please contact us.
    Don't know your organization? It could be where you work, your union, state, or an association you belong to.

    If you are still not sure, browse as a guest or call 1.866.468.9461

    Why members use the program

    Always

    Always confidential

    Access and use of the program is completely confidential. No one, including your employer, coworkers or family, will ever know that you used the program unless you choose to tell them.
    Help

    Help you need

    Having a baby or buying a new home? Want to improve your relationship or manage stress better? We have resources and tools to help on just about any topic.
    Help

    Help how you want

    Find the support that is right for your lifestyle and comfort level. Choose from online programs, consultation by phone, live chat, and more.
    Available

    Available anytime, anywhere

    You're constantly on the move, switching from your computer to your phone at a moment's notice. We have you covered with confidential access to support anywhere and everywhere you go.
    Pick

    Pick your support

    When you connect with us, we'll help you pick the right support. Within a few minutes, you'll be set up to take your first step towards change.
    No

    No cost

    There is no cost to you to use the program. This benefit is provided to you by your employer, insurance carrier, association, or other party.
    Home
    • Home
    • my services
      Log in or tell us your organization to view your services.
      Is your organization interested in offering these services?
      • Professional Counseling
      • Financial Support
      • Legal Support
      • Nutrition Support
      • Family Support
      • Health Coaching
      • Naturopathic Services
      • Fitness Support
    • health & well-being

      Your physical and mental well-being has a significant impact on your day-to-day life. The more you know, the better you'll feel.

      • Emotional well-being (articles 50)
      • Mental Health (articles 42)
      • Family & relationships (articles 50)
      • Diversity and inclusion (articles 9)
      • Addictions (articles 32)
      • Diseases & Conditions (articles 7)
      • COVID-19 resources (articles 46)
      • Physical well-being (articles 21)
    • career & workplace

      Let us help you manage your career, better handle workplace relationships, and find work-life balance.

      • Health & attitude (articles 43)
      • Coping with change on the job (articles 16)
      • Time management (articles 16)
      • Stress/burnout (articles 17)
      • Traumatic events (articles 13)
      • Career development & continuing education (articles 24)
      • Conflict & communication (articles 48)
      • Workplace leave (articles 8)
    • financial security

      We can all use a little help understanding and managing finances. Learn more through educational articles, resources, and tools to support you in achieving financial well-being.

      • Financial Planning (articles 18)
      • Credit & Debt Management (articles 6)
      • Budgeting (articles 22)
      • Investing (articles 5)
      • Retirement (articles 11)
      • Legal (articles 5)
      • Tax (articles 3)
      • Real Estate/Mortgages (articles 10)
    • life events

      Find information on a wide variety of topics to better inform and support you during life events and times of change.

      • Death of a Loved One (articles 4)
      • Planning Retirement (articles 10)
      • Dealing with a Disability/Serious Illness (articles 13)
      • Getting Separated/Divorced (articles 7)
      • Parenting (articles 24)
      • Buying/Selling a House (articles 3)
      • New Employee (articles 33)
      • Getting Married (including common law) (articles 4)
      • Having a Baby (articles 15)
    health & well-being COVID-19 resources
    • Home »
    • health & well-being »
    • COVID-19 resources »

    Living with Hope: Coping Skills for People Diagnosed with Chronic or Terminal Illness

    Bookmark Article

    The diagnosis of a chronic or terminal illness instantly changes the way we see and live our lives. We are impacted on all levels—physical, emotional, spiritual and psychological. There can also be a financial loss if the illness limits our ability to work.

    How do we get through such a frightening and overwhelming transformation of our whole being? Each of us will respond differently and will find our own way to cope. There is no right or wrong way.

    A chronic illness refers to a group of health conditions that are long-lasting. Chronic illnesses can often be managed through a careful regimen of diet, exercise and medication. A terminal illness is one that is considered to be life-threatening. Some have long gradual declines while others have patterns of remission and relapse. Some are unpredictable.

    The Five Stages of Grief

    When faced with a chronic or terminal illness, we naturally go through five stages of psychological adjustment. There is no set time frame for moving through these phases and often they overlap or happen simultaneously. The stages include:

    • Denial. You experience shock and confusion about the diagnosis. You are not ready to acknowledge the loss of your good health and the possibility of a major illness, therefore your mind instinctively denies the illness.

    • Anger. You are angry that this is happening that you are losing control of your body and health. The anger might be directed toward anyone—yourself, your family, friends, colleagues, doctors, strangers, even God. Asking yourself, “Why me?” is a natural question at this stage.

    • Depression. You feel grief and sorrow. You mourn the loss of your health, your mobility, your family, friends and your future plans. You feel intense sadness and despair.

    • Bargaining. In an attempt to change your reality, you try to negotiate around the illness. Typical responses at this stage include: "If I start to take better care of myself, maybe this will go away," or, "If God grants me my health, I will spend more time helping others."

    • Acceptance. You begin to accept the illness as part of your reality and are more open to learning about its symptoms and treatment. You are learning to cope with the huge physical impact of the illness as well as the many changes it has made in your life.

    How to Cope

    When you or someone you know has been diagnosed with a chronic or terminal illness, know that you are not alone. Here are some helpful coping tips for you and your loved ones who may be affected by this situation:

    • Reach out to family and friends. They will be your most loving, nurturing and helpful supports.

    • Take responsibility for your health. Learn about your condition, what to expect and the treatment options available to you. Get a second opinion if necessary.

    • Have a family member go with you to medical appointments to help you with questions or to jot down important information. You will be highly emotional and may not remember or be able to take in all the information that you are given.

    • Find out about other supports such as assistive devices and home services that can provide you with necessary help, should you need it.

    • Discuss holistic supports with your doctor, such as massage therapy, aromatherapy, acupuncture, etc. These can be helpful for symptom relief and stress management during your difficult time.

    • Set realistic boundaries for yourself—recognize what you can and cannot do, and try not to over exert yourself. Listen to your mind, body and spirit.

    • Try to live in the here and now—find pleasure and contentment in the simple aspects of your life such as music, nature, reading, walks. Do more of what you love rather than what you must or should do.

    • Try to remain positive and hopeful. Think back to the joys and accomplishments of your life.

    • Realize that you are a unique individual with many characteristics. The illness is only one part of you; it’s not the total you.

    To cope with a serious condition, and to make room for treatment to be as effective as possible, it’s important to work through the stages described, in whatever order they occur. Reach out for professional help especially if you are struggling with your reactions and are finding it difficult to move ahead with your care.

    Understand that it is normal to experience a roller coaster of emotions when faced with a chronic or life threatening illness. There are many wonderful support groups that understand what you are going through and can provide you with assistance.

    Share:



    Related Articles

    Irritable Bowel Syndrome and Colitis: Identification and Treatment
    Tummy Troubles: Reducing Stress for Better Digestive Health
    Combating Acid Reflux: Personal Prevention and Medical Treatment
    10 hallmarks of a psychologically safe workplace
    View all resources
    • Home
    • |
    • My Services
    • Health & Well-being
    • |
    • Career & Workplace
    • |
    • Financial Security
    • |
    • Life Events
    • Site Map
    • |
    • Your Privacy
    • |
    • Terms of Use
    • |
    • Accessibility
    • |
    • About Us
    Tech Support
    © 2025 LifeWorks (US) Ltd.
    COC
    Back to top
    CTOR-UAT360C
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    Processing

    Processing