Skip to main navigation. Skip to main content.
workhealthlife
 
Your Employee and Family Assistance Program is a support service that can help you take the first step toward change.
 
 
  • Register
  • |
  • Login
  • |
  • Search organization
Morneau Shepell
Woman walking on the beach, leaving footsteps in the sand.

Welcome to your Beneficiary Assistance Program.

If you do not know your username please call 800-227-8620 for assistance or contact your administrator.

workhealthlife
 
Your Employee Assistance Program is a support service that can help you take the first step toward change.
 
Woman walking on the beach, leaving footsteps in the sand.

Take the first step towards change

We're an Employee Assistance Program (EAP) that provides you and your family with immediate and confidential support to help resolve work, health, and life challenges to improve your life. Let us help you find solutions so you can reach your goals at any age or stage of life. We help millions of people worldwide live healthy, happy, and productive lives.

Ready to start? You can login or search for your organization for faster access to your resources and tools.
Not a member yet? Join today for free
or

    We found several matches. If you cannot find your organization in the list below, please refine your search by entering more characters or checking the full name of your organization. If you continue to experience challenges, please contact us.
    Don't know your organization? It could be where you work, your union, state, or an association you belong to.

    If you are still not sure, browse as a guest or call 1.866.468.9461

    Why members use the program

    Always

    Always confidential

    Access and use of the program is completely confidential. No one, including your employer, coworkers or family, will ever know that you used the program unless you choose to tell them.
    Help

    Help you need

    Having a baby or buying a new home? Want to improve your relationship or manage stress better? We have resources and tools to help on just about any topic.
    Help

    Help how you want

    Find the support that is right for your lifestyle and comfort level. Choose from online programs, consultation by phone, live chat, and more.
    Available

    Available anytime, anywhere

    You're constantly on the move, switching from your computer to your phone at a moment's notice. We have you covered with confidential access to support anywhere and everywhere you go.
    Pick

    Pick your support

    When you connect with us, we'll help you pick the right support. Within a few minutes, you'll be set up to take your first step towards change.
    No

    No cost

    There is no cost to you to use the program. This benefit is provided to you by your employer, insurance carrier, association, or other party.
    Home
    • Home
    • my services
      Log in or tell us your organization to view your services.
      Is your organization interested in offering these services?
      • Professional Counseling
      • Financial Support
      • Legal Support
      • Nutrition Support
      • Family Support
      • Health Coaching
      • Naturopathic Services
      • Fitness Support
    • health & well-being

      Your physical and mental well-being has a significant impact on your day-to-day life. The more you know, the better you'll feel.

      • Emotional well-being (articles 50)
      • Mental Health (articles 42)
      • Family & relationships (articles 50)
      • Diversity and inclusion (articles 9)
      • Addictions (articles 32)
      • Diseases & Conditions (articles 7)
      • COVID-19 resources (articles 46)
      • Physical well-being (articles 21)
    • career & workplace

      Let us help you manage your career, better handle workplace relationships, and find work-life balance.

      • Health & attitude (articles 43)
      • Coping with change on the job (articles 16)
      • Time management (articles 16)
      • Stress/burnout (articles 17)
      • Traumatic events (articles 13)
      • Career development & continuing education (articles 24)
      • Conflict & communication (articles 48)
      • Workplace leave (articles 8)
    • financial security

      We can all use a little help understanding and managing finances. Learn more through educational articles, resources, and tools to support you in achieving financial well-being.

      • Financial Planning (articles 18)
      • Credit & Debt Management (articles 6)
      • Budgeting (articles 22)
      • Investing (articles 5)
      • Retirement (articles 11)
      • Legal (articles 5)
      • Tax (articles 3)
      • Real Estate/Mortgages (articles 10)
    • life events

      Find information on a wide variety of topics to better inform and support you during life events and times of change.

      • Death of a Loved One (articles 4)
      • Planning Retirement (articles 10)
      • Dealing with a Disability/Serious Illness (articles 13)
      • Getting Separated/Divorced (articles 7)
      • Parenting (articles 24)
      • Buying/Selling a House (articles 3)
      • New Employee (articles 33)
      • Getting Married (including common law) (articles 4)
      • Having a Baby (articles 15)
    health & well-being Covid 19
    • Home »
    • health & well-being »
    • Covid 19 »
    • Job loss »

    Helping Others Cope With Grief

    Bookmark Article

    Helping Other Adults

    In our relationships, we can also be called upon to support others who are grieving a loss. This can be awkward. Many people are unsure what to say or do to be helpful. They worry that they will inadvertently cause additional problems for grieving people by saying or doing the wrong thing. Grief is an individual thing; there really is no set formula for how best to be of service to grieving people. There are, fortunately, principles that can be followed that are most always appropriate.

    • Reaching Out – Many people are hesitant to reach out to those who are grieving and instead choose to wait for the grieving person to ask for assistance. However, the griever may be dealing with so much that he or she is unable to let others know that help is needed. He or she may be ashamed or embarrassed to not be handling everything well on his or her own. Having a family member or friend offer support or encouragement can be very welcome and much needed. Help should be offered in the form of specific tasks that the griever may need assistance with, rather than a general "call if you need anything". Grievers are often overwhelmed and not thinking straight, and so may not be able to say what it is they need help with. Would-be helpers can be of greatest service by trying to anticipate what the grieving person needs done, and offering specifically to do those things. Offering to cook, run errands, pick up groceries, clean the house, take care of a pet, etc. are all good examples of specifically helpful things that can be offered.
    • Don't Minimize the Loss – Often people are unsure what to say to those who are grieving. While wanting to make the grieving person feel better, they may actually accomplish the opposite by minimizing the loss, or insinuating that he or she is not behaving as others expect. Avoid using phrases like, "She led a long life and it was her time", "It was God’s plan for him to leave now", "Time heals all wounds", and "She was in such pain, it was probably for the best". These phrases attempt to offer comfort by framing the loss in the context of religion or in terms of the larger perspective. Any attempts of this nature can seem like you are minimizing the fresh and overwhelming loss. Such phrases can easily come off the wrong way, leaving the grieving person angry and feeling that you are insensitive or afraid. The best types of comments to make avoid any attempt to frame the loss, and instead, simply comment on the difficult situation, how sorry you are that the loss had to occur, and whether or not you can be of support or help to the grieving person. A heartfelt and simple, "I'm so sorry for your loss", works quite well.
    • Listen – Instead of trying to offer "helpful" comments that run the risk of minimizing the grieving person's experience, you can offer genuine assistance by simply being present and listening to what the grieving person has to say. Many grievers simply need someone to be there to listen to them and allow them to vent their overwhelming emotions. They are likely to need to be heard and witnessed, rather than to have someone try to make them feel better.
    • Don't be Afraid to Mention the Lost Person, Place or Thing – Often people may fear that if they use the deceased person's name or refer to the loss, they may make the griever feel worse. However, many grievers feel better if those around them are not acting as though the person or relationship never existed and that nothing has changed. Acknowledging the loss is frequently beneficial to the grieving process. A corollary bit of advice that goes along with not being afraid to mention names, is to not baby the grieving person, but instead treat them normally. The griever needs to see that others are interacting with them as they always have and not treating them with extra-gentle "kid gloves".
    • Suggest Professional Help – If it becomes clear that a griever is getting stuck in their grieving process, experiencing difficulty processing their loss or having troubling physical symptoms, family members or friends should suggest that the grieving person see a therapist or a medical doctor so as to gain assistance in dealing with their grief.

    Helping Children

    Coping with a death or other significant loss can be difficult for the strongest of adults. It can be even more difficult and confusing for children. Here are a few ways to assist a child during grief.

    Tell the Child What Has Happened. It is important to communicate openly and honestly with children about what has happened. When a death has occurred, many people try to soften the blow by using euphemistic phrases such as "He's gone to sleep" or "She's gone away". Dodging the issue in this manner, however well intentioned, can result in further confusion. For example, telling a child that a loved one has "gone away" suggests that they had a choice in the matter, and that therefore other people may abandon the child too. Alternatively, the child might think that the loved one can come back again, which can only set them up for further disappointment. Creation of mistaken impressions such as these might create unnecessary fear or confusion for the child, rather than the comfort that was intended.

    Share:

    • 1
    • 2


    Related Articles

    Taking Care of Yourself After a Loss
    Supporting Someone Through a Loss
    Saying Goodbye: Helpful Advice for Those Dealing with Loss
    Understanding and Coping with a Loss
    View all resources
    • Home
    • |
    • My Services
    • Health & Well-being
    • |
    • Career & Workplace
    • |
    • Financial Security
    • |
    • Life Events
    • Site Map
    • |
    • Your Privacy
    • |
    • Terms of Use
    • |
    • Accessibility
    • |
    • About Us
    Tech Support
    © 2025 LifeWorks (US) Ltd.
    COC
    Back to top
    CTOR-UAT360C
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    Processing

    Processing