Skip to main navigation. Skip to main content.
workhealthlife
 
Your Employee Assistance Program is a support service that can help you take the first step toward change.
 
 
  • Register
  • |
  • Log in
  • |
  • Search organization
Morneau Shepell
Woman walking on the beach, leaving footsteps in the sand.

Welcome to your Beneficiary Assistance Program.

If you do not know your username please call 800-227-8620 for assistance or contact your administrator.

workhealthlife
 
Your Employee Assistance Program is a support service that can help you take the first step toward change.
 
Woman walking on the beach, leaving footsteps in the sand.

Take the first step towards change

We're an Employee Assistance Program (EAP) that provides you and your family with immediate and confidential support to help resolve work, health, and life challenges to improve your life. Let us help you find solutions so you can reach your goals at any age or stage of life. We help millions of people worldwide live healthy, happy, and productive lives.

Ready to start? You can login or search for your organization for faster access to your resources and tools.
Not a member yet? Join today for free
or

    We found several matches. If you cannot find your organization in the list below, please refine your search by entering more characters or checking the full name of your organization. If you continue to experience challenges, please contact us.
    Don't know your organization? It could be where you work, your union, state, or an association you belong to.

    If you are still not sure, browse as a guest or call 1.866.468.9461

    Why members use the program

    Always

    Always confidential

    Access and use of the program is completely confidential. No one, including your employer, coworkers or family, will ever know that you used the program unless you choose to tell them.
    Help

    Help you need

    Having a baby or buying a new home? Want to improve your relationship or manage stress better? We have resources and tools to help on just about any topic.
    Help

    Help how you want

    Find the support that is right for your lifestyle and comfort level. Choose from online programs, consultation by phone, live chat, and more.
    Available

    Available anytime, anywhere

    You're constantly on the move, switching from your computer to your phone at a moment's notice. We have you covered with confidential access to support anywhere and everywhere you go.
    Pick

    Pick your support

    When you connect with us, we'll help you pick the right support. Within a few minutes, you'll be set up to take your first step towards change.
    No

    No cost

    There is no cost to you to use the program. This benefit is provided to you by your employer, insurance carrier, association, or other party.
    Home
    • Home
    • my services
      Log in or tell us your organization to view your services.
      Is your organization interested in offering these services?
      • Professional Counseling
      • Financial Support
      • Legal Support
      • Nutrition Support
      • Family Support
      • Health Coaching
      • Naturopathic Services
      • Fitness Support
    • health & well-being

      Your physical and mental well-being has a significant impact on your day-to-day life. The more you know, the better you'll feel.

      • Emotional well-being (articles 50)
      • Mental Health (articles 42)
      • Family & relationships (articles 50)
      • Diversity and inclusion (articles 9)
      • Addictions (articles 32)
      • Diseases & Conditions (articles 7)
      • COVID-19 resources (articles 46)
      • Physical well-being (articles 21)
    • career & workplace

      Let us help you manage your career, better handle workplace relationships, and find work-life balance.

      • Health & attitude (articles 43)
      • Coping with change on the job (articles 16)
      • Time management (articles 16)
      • Stress/burnout (articles 17)
      • Traumatic events (articles 13)
      • Career development & continuing education (articles 24)
      • Conflict & communication (articles 48)
      • Workplace leave (articles 8)
    • financial security

      We can all use a little help understanding and managing finances. Learn more through educational articles, resources, and tools to support you in achieving financial well-being.

      • Financial Planning (articles 18)
      • Credit & Debt Management (articles 6)
      • Budgeting (articles 22)
      • Investing (articles 5)
      • Retirement (articles 11)
      • Legal (articles 5)
      • Tax (articles 3)
      • Real Estate/Mortgages (articles 10)
    • life events

      Find information on a wide variety of topics to better inform and support you during life events and times of change.

      • Death of a Loved One (articles 4)
      • Planning Retirement (articles 10)
      • Dealing with a Disability/Serious Illness (articles 13)
      • Getting Separated/Divorced (articles 7)
      • Parenting (articles 24)
      • Buying/Selling a House (articles 3)
      • New Employee (articles 33)
      • Getting Married (including common law) (articles 4)
      • Having a Baby (articles 15)
    health & well-being COVID-19 resources
    • Home »
    • health & well-being »
    • COVID-19 resources »
    • Maintaining your mental well-being »

    The "Be-tween" Years: Tips for Parents of Pre-Teens

    Bookmark Article
    Are you confused by your nine-year-old daughter’s sudden interest in shopping, nail polish and fashion magazines? Are you feeling a bit "put out" by your ten-year-old son’s messy room with the "do not enter" sign on the door? Chances are that if you have a child between the ages of 9 and 12, you may have noticed a few changes recently—in their interests, personal space, and how they communicate. 

    Although these kinds of changes in behavior may be a source of frustration for some parents, the reality is that these changes are fairly universal among pre-teens—sometimes referred to as "tweens"—as they begin to develop their own sense of identity in the world around them. 

    Below are a few tips for parents that may help smooth the "tween" transition:

    Offer space and privacy. Understand that what may seem like withdrawal is a pre-teen's way of saying: "I am in the process of finding out about myself.” The best thing a parent can do is respect a pre-teen’s need for space and privacy. Try allowing your pre-teen a place where he or she can feel a sense of independence. For many people this is the bedroom; one room in the house where they feel they can develop a sense of identity. 

    Tweens and clutter go hand-in-hand.
     As pre-teens begin to develop a sense of who they are, they begin to acquire belongings that reflect their own individual personality. While mementos scattered throughout their room, such as photos, posters, cards, notes, etc., may appear as clutter to you, remember that to your pre-teen, they are reflections of his or her young life. 

    Pick your battles. Ask yourself if your pre-teen’s choice in music, or his or her messy room is really as big an issue as skipping school, taking dares that are risky, or dangerous activities. If you over-react to smaller issues, your tween is much less likely to come to you when he or she confronts a real dilemma or problem. Try holding firm on the more important standards but be more flexible with matters that aren’t as important in the big scheme of things.

    Listen, really listen. Be an active listener and offer your complete attention for matters big or small. Resist the urge to belittle seemingly "silly" problems and try to keep an open mind. Focus in on what your pre-teen is really telling you—and whether he or she is feeling insecure, stressed, excited, etc.—and respond with empathy and understanding.

    Send the right message. 
    During these years, parents can be vocal about behavioral changes in their children that they don’t agree with, so it‘s important to offer praise and admiration for your pre-teen’s abilities and achievements as often as possible. 

    The "tween" years can be a trying time for parents and children alike. By giving your child some space, and creating an atmosphere of open communication and honesty, you'll ensure your child takes those first steps toward independence without too many big battles, and that as your relationship shifts and changes, it remains, at the core, intact.

    Share:



    Related Articles

    Understanding Infant and Toddler Development Stages
    Understanding Learning Disabilities
    Helping Pre-Schoolers Prepare to Learn
    The Progress of Child Development
    View all resources
    • Home
    • |
    • My Services
    • Health & Well-being
    • |
    • Career & Workplace
    • |
    • Financial Security
    • |
    • Life Events
    • Site Map
    • |
    • Your Privacy
    • |
    • Terms of Use
    • |
    • Accessibility
    • |
    • About Us
    Tech Support
    © 2026 LifeWorks (US) Ltd.
    COC
    Back to top
    CTOR-UAT360C
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    Processing

    Processing